Terms & Conditions

Last updated: 23/04/2026

Welcome to PrimeCortex Labs. By accessing or using our website and services, you agree to the following Terms and Conditions.

1. Services

PrimeCortex Labs provides AI automation, workflow optimization, and related consulting services tailored to business needs.

All services are customized and may include:

Automation design and implementation
Process optimization
Integration with third-party tools and platforms

2. Use of Website

You agree to use this website for lawful purposes only and not to:

Engage in any activity that may harm or disrupt the website
Attempt unauthorized access to systems or data
Use the website in violation of any applicable laws

3. Client Responsibilities

Clients agree to:

Provide accurate and complete information
Cooperate during onboarding and implementation
Maintain access to necessary systems (e.g. CRM, email, tools)
Use delivered automations responsibly

Delays in providing required information may impact timelines.

4. Fees and Payments

Fees for services will be agreed upon prior to commencement.

This may include:

One-time setup fees
Ongoing monthly service fees

Payments must be made according to agreed terms. Failure to pay may result in suspension or termination of services.

5. Refund Policy

Due to the customised nature of services:

Refunds are generally not provided once work has commenced
Pre-project cancellations may be eligible for partial or full refunds

Please refer to our Refund Policy for full details.

6. Acceptable Use / Service Eligibility

PrimeCortex Labs reserves the right to decline or terminate services for businesses or projects that are not aligned with our service scope, values, or operational requirements.

This may include, but is not limited to:

Adult or explicit content industries
Illegal or non-compliant activities
High-risk or unethical business practices

All projects are assessed on a case-by-case basis.

7. Third-Party Services

Our solutions may integrate with third-party platforms (e.g. CRM systems, cloud services, AI providers).

We are not responsible for:

Changes, outages, or limitations of third-party services
Data handling practices of external platforms

Clients are responsible for complying with the terms of any third-party tools used.

8. Intellectual Property

All custom solutions, workflows, and materials developed by PrimeCortex Labs remain the intellectual property of PrimeCortex Labs unless otherwise agreed in writing.

Clients are granted a license to use the delivered solutions for their business operations.

9. Limitation of Liability

To the maximum extent permitted by law:

PrimeCortex Labs shall not be liable for:

Indirect or consequential losses
Loss of revenue, profits, or business opportunities
Issues arising from third-party systems or integrations

All services are provided on a best-effort basis.

10. Service Availability

We aim to provide reliable services, but we do not guarantee uninterrupted or error-free operation.

Maintenance, updates, or external factors may impact availability.

11. Termination

We reserve the right to:

Suspend or terminate services for non-payment
Terminate services if terms are breached
Decline continuation of services where appropriate

Clients may terminate services according to agreed notice periods.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Updated versions will be posted on this page.

14. Governing Law

These Terms and Conditions are governed by the laws of Australia.

15. Contact

For any questions regarding these Terms and Conditions, please contact:

PrimeCortex Labs
Email: luke@primecortex.ai