Last updated: 23/04/2026

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At PrimeCortex Labs, we provide digital services and customized AI automation solutions. Due to the nature of these services, the following refund policy applies.

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1. No Refunds After Work Has Commenced

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Once a project has started, refunds are generally not provided. This is because time, resources, and intellectual effort are allocated immediately upon commencement.

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2. Pre-Project Cancellations

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If you choose to cancel before any work has begun, you may be eligible for a full or partial refund, depending on the circumstances.

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3. Change of Scope

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If project requirements change after work has started, we will work with you to adjust the scope accordingly. Additional costs may apply depending on the changes requested.

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4. Service-Based Nature

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All services provided by PrimeCortex Labs are:

• Custom-built

• Tailored to your business needs

• Non-resellable and non-returnable

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As such, refunds are not applicable once delivery or development has begun.

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5. Commitment to Fair Resolution

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We are committed to delivering value and maintaining strong client relationships. If you are dissatisfied with any part of the service, please contact us directly so we can review your situation and work toward a fair resolution.

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6. Contact

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For any questions regarding this policy, please contact:

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PrimeCortex Labs
Email: luke@primecortex.ai